Introducing our New Membership Program 

Introducing our New Membership Program 

This year marks NYSERNet’s 40th anniversary, a milestone that inspired our team to reflect on who we are and the community we’ve built together. Over the decades, our relationship with members has grown into a vibrant, tight-knit network that welcomes new faces and fosters lasting connections. It’s been an incredible journey, and we’re always looking for ways to make it even better. 

We heard you.  

You told us our membership structure needs more clarity, flexibility, and value. So we have built something new for you. Developed around the needs of the institutions we serve. 

At NYSERNet, everything we do begins and ends with our members. Our newly launched membership program will help reaffirm our core belief that we’re not just a service provider; we’re your partner in connectivity, security, and innovation.  

As technology and the needs of research and education evolve, one thing remains unchanged; our focus on helping you succeed. Your goals shape our services. Your challenges fuel our innovation, and your success continues to be the reason we do what we do. 

Keeping things clear 

In the past, our membership model left members wondering: 

What exactly do I get with my membership? 
What am I missing? 

We heard you and acted. Our new tiered program is designed to give you a clear picture of what your institution receives and what you can build on. 

At NYSERNet, our members have always been the driving force behind everything we do. As we continue to evolve, our commitment remains the same- to meet you where you are and grow with you. 

Each tier is structured to deliver increasing levels of benefit, with your needs guiding the path forward. Whether you’re looking for foundational access or fully tailored support, we’ve got a solution that fits. 

Three Tiers. One Community. Your Choice. 

Our new membership model offers three tiers, each building on the last, so you can choose the level of engagement and support that fits your institution’s needs. 

Tier 1: Inform:  
A strong foundation for staying connected, informed, and engaged. 

Your institution receives access to: 

• All Quilt discounts 
• All NYSERNet-hosted events 
• The NYSERNet community, including the NYSERNetHub and member newsletters 
• Access to all Quilt discounts (Commercial Internet Pricing and Technologies offered through Carahsoft) 
• Invitations to NYSERNet-hosted events 
• Access to the NYSERNetHub, member newsletters, and the full NYSERNet community 

You’ll also be able to purchase add-on services like: 

• Cybersecurity support, including tabletop exercises.  
• Connectivity solutions, such as access to our data center.  
• Training opportunities.  

Tier 2: Assist:  
Designed to further enhance your NYSERNet experience.  

Includes everything in Inform, plus: 

• Access to benchmarking data 
• One assessment or board report 
• Three service credits for NYSERNet services 
• Additional vendor discounts 
• Virtual quarterly check-ins 
• 1:1 membership office hours 
• Customized team training sessions 

Tier 3: Consult:  
Our most comprehensive hands-on partnership and premium support. 

Includes everything in Inform and Assist, plus: 

• A cabinet in the NYSERNet data center 
• Full allotment of service credits  
• Five hours of consultation with NOC and SOC experts 
• Routed Tier 2 support for escalated technical needs 
• Two assessments or board reports annually 
• Quarterly business reviews for ongoing strategic alignment

Your Success, Your Roadmap

No matter which tier you choose, your success is at the heart of everything we do. This new model gives you the power to choose the right level of support while ensuring that all members, regardless of size or stage, stay at the center of our work. This new program is our commitment to evolve with you, every step of the way. 

We see this program as your NYSERNet roadmap. A tool to help you make smarter, more strategic decisions about connectivity, cybersecurity, and growth.  

Thank You for Growing with Us 

Every relationship is built on trust and shared progress. This new membership structure is a direct result of listening to you and responding to your needs. Whether you’re new to NYSERNet or have been part of our journey for decades, we are here to grow with you.  

Welcome to the next chapter of NYSERNet membership. 

Here’s a replay of the Your NYSERNet, Your Future session from NYSCIO. Anna Walsh, our Chief Membership Officer, shares how the new membership model puts members at the center with simplified tiers and added value, while Emilyann Fogarty, our Chief Information Security Officer, highlights NYSERNet’s expanding cybersecurity offerings designed to meet the evolving needs of today’s institutions.

Note: If you are a current member, you will continue to receive the benefits of your previous membership unless you opt to change tiers.