Role to focus on engagement, retention and growth of organization’s membership.
Syracuse, N.Y., Oct. 31, 2024—NYSERNet has named Anna Walsh as its chief membership officer. She is an accomplished professional with vast experience in customer success, sales, marketing, leadership and driving strategic development. In addition, she has an extensive background in Software as a Service (SaaS), social media management, marketing and communications.
Walsh will be responsible for NYSERNet’s membership strategies related to growth, retention and engagement; identifying member needs in support of product and service development, executing professional and educational services for member institutions, leading expansion into new markets, and communicating with the organization’s board on topics related to membership interaction and current needs.
“We are pleased to welcome Anna Walsh to NYSERNet and look forward to leveraging her fresh ideas, as well as utilizing her experience and strategies to assist our organization in both attracting new members and continuing to provide the latest tools, services and educational opportunities that our members look to us for every day as they navigate rapidly evolving technology in this space,” says President and CEO Jeanne Casares.
Walsh has a bachelor’s degree in social work from West Chester University and a master’s degree in organizational development and leadership from St. Joseph’s University, Philadelphia. Her career experience includes director of customer success and implementation at ParentSquare; chief customer officer of Dakota; head of account management/partner program manager at Profound Technologies; and team of lead sales, customer success and marketing development at Energage, as well as other leadership positions in the sales, marketing and communication fields.
“It is an exciting opportunity for me to join the team and use my experience to address the needs of our member institutions through NYSERNet’s continuous ability to remain at the forefront of new innovations that address trends, threats and other member needs essential for success,” says Walsh. At the same time, I am eager to take the lead on expanding NYSERNet’s reach to prospective members who will most certainly benefit from the impactful resources we have to offer.”
ABOUT NYSERNet
NYSERNet has and continues to deliver next-generation internet services to the research and education community for forty years. A trailblazer in research networking, NYSERNet is a member governed organization, with members from leading universities, colleges, K-12 schools, Regional Information Centers (RIC), museums, healthcare, and research institutions. NYSERNet is a vibrant, stable, and well-recognized organization, poised to further grow its services, membership and mission.
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